At OoLaLa Jewels, your satisfaction means the world to us. We take great pride in the craftsmanship and quality of our pieces. Please take a moment to review our updated policy before completing your purchase.
Store Credits
We offer store credits within 7 days of receipt of your order. To be eligible for a store credit:
You must provide a valid receipt.
Items must be returned in their original packaging and wrapping, unused and unworn.
All store credit requests are subject to inspection and approval by our team.
OoLaLa Jewels reserves the right to deny any store credit if the item does not meet our quality and condition standards.
We do not allow for refunds on any orders.
Exchanges & Store Credit
If you're not completely satisfied, we offer exchanges or store credit within 10 days of receiving your order.
Exchanges are only available for defective items.
To initiate an exchange, please contact us within 5 days of receiving your order.
Items returned after 10 days will not be accepted.
Returned items will be inspected prior to approval. Store credit or exchange will be processed if approved.
Shipping fees (original and return) are non-refundable.
Merchandise must be returned in original condition, including OoLaLa Jewels packaging.
Preorders & Custom Orders
Preorder jewelry is considered custom and is final sale.
Custom orders cannot be refunded or exchanged.
For all custom work, 50% of the total payment is required up front, and all custom orders are FINAL SALE.
Any product that includes engraving, embossing, personalization (initials, birthstones, lettering), special sizing, or color requests not listed as available online is considered a custom order.
Rings & Sizing
Due to size variation, all rings ordered online are special orders.
If a ring is exchanged or canceled while still in production, a 15% restocking fee will apply.
Return Process
To ensure safe and insured delivery of your return:
Place your item and completed exchange form in a secure shipping box.
Attach the prepaid return label provided by OoLaLa Jewels.
Drop the package at a designated UPS location.
For domestic orders, shipping fees apply for new items under $500.
For international orders, return and re-shipping fees apply.
Please Note:
Items showing signs of wear, damage, or resizing will not be accepted and will be returned at your expense.
If your package is returned to us for any reason (e.g., incorrect address, refused delivery), you will be charged for re-shipping.
